Terms of Service

These Terms of Service ("Terms") govern your use of the escrow and intermediary services provided by Znaxis Digital Services LLC, a Delaware limited liability company ("Znaxis", "we", "us" or "our"), through this website and our support channels. By starting a transaction with us, paying through our checkout, or accepting a payout from us, you agree to these Terms. If you do not agree, do not use our services.

1. Description of the service

Znaxis provides escrow services for transactions in digital assets and online accounts between individuals. In a typical transaction:

1. The buyer and the seller agree on the item, the price in US dollars and the delivery details.
2. The buyer pays the agreed amount to Znaxis by card. Payments are processed by Stripe.
3. Znaxis confirms the payment and holds the funds while the transaction is in progress.
4. The seller delivers the digital asset or account access to the buyer, normally within 24–48 hours of payment confirmation.
5. The buyer checks the delivery and confirms that it matches what was agreed.
6. Znaxis releases the payment to the seller, minus the service fee described on our Services & Fees page.

2. Our role: intermediary, not seller

Znaxis is a neutral intermediary. We are not the buyer or the seller in any transaction, we do not own the assets or accounts being exchanged, and we do not set the price. The contract for the sale is between the buyer and the seller. Our responsibility is limited to holding the funds, releasing or refunding them according to these Terms and our Refund & Cancellation Policy, and handling disputes as described below.

3. Eligibility and accounts

• You must be at least 18 years old and able to enter into a binding contract.
• You must give us accurate information, including a working email address, and keep it up to date.
• You may not use our services if you are located in, or are a resident of, a country or region subject to comprehensive United States sanctions, or if you appear on any US government restricted-party list.
• We may ask for additional information to verify your identity or the legitimacy of a transaction, and we may decline any transaction at our discretion.

4. Buyer obligations

• Pay the full agreed amount using a payment method you are authorized to use.
• Check the delivery promptly and either confirm it or open a dispute within 48 hours of delivery.
• After taking control of a delivered account, secure it (for example by changing the password and linked email) as soon as possible.
• Not file a chargeback for a transaction that was delivered as described and confirmed. Unfounded chargebacks may lead to suspension and recovery of the funds.

5. Seller obligations

• Only offer assets or accounts that you own or are fully authorized to sell.
• Describe the item accurately and completely, including any limits, bans or linked services.
• Deliver within 24–48 hours of being told that the payment is secured, and provide all credentials and information needed for the buyer to take full control.
• Not attempt to recover, reclaim or interfere with an asset or account after delivery.
• Provide accurate payout details. Payouts are sent only to the seller of record for the transaction.

6. Prohibited uses

You may not use Znaxis for any of the following:

• Selling stolen, hacked, fraudulently obtained or shared accounts, or any asset you do not have the right to sell.
• Fraud, scams, misrepresentation, or attempts to deceive the other party or Znaxis.
• Money laundering, terrorist financing, or any transaction intended to hide the source or destination of funds.
• Illegal goods or services, or any transaction that violates applicable law.
• Items that infringe the intellectual property or privacy rights of others.
• Transactions involving persons or places subject to US sanctions.
• Using payment methods that do not belong to you, or making unauthorized payments.

Buyers and sellers are each responsible for making sure that transferring a particular account or asset is allowed under the rules of the platform or service that issued it. We may refuse, cancel or freeze any transaction that we reasonably believe breaks these Terms or the law, and we may report it to the authorities.

7. Fees

Our service fee is 5% of the transaction amount, with a minimum of $5.00 per transaction. The fee is deducted from the transaction amount before the seller is paid. There are no hidden fees. Full details are on our Services & Fees page.

8. Cancellations and refunds

Cancellations and refunds are governed by our Refund & Cancellation Policy, which forms part of these Terms. In short: the buyer receives a full refund if the seller does not deliver, the buyer may cancel before delivery, and no refund is available after both parties have confirmed completion.

9. Disputes between buyer and seller

1. Opening a dispute. The buyer may open a dispute within 48 hours of delivery by emailing support@znaxis.space with the transaction details and a description of the problem.
2. Funds stay frozen. While a dispute is open, the funds remain in escrow and are not released to either side.
3. Evidence. Both parties will be asked to provide evidence, such as screenshots, messages and delivery details. Each party must respond within 72 hours of our request.
4. Decision. We review the evidence and normally decide within 5 business days. We may release the funds to the seller, refund the buyer in full, or split the amount where the evidence supports it.
5. Final outcome. Our decision on how the escrowed funds are handled is final for the purposes of our service. It does not limit any legal rights the buyer and seller may have against each other.

If no dispute is opened within 48 hours of delivery, the transaction may be treated as confirmed and the funds released to the seller.

10. Limitation of liability

To the maximum extent permitted by law:

• Znaxis is not responsible for the quality, legality, condition or value of any asset or account exchanged, for the conduct of buyers or sellers, or for actions taken by third-party platforms (such as suspensions or bans).
• Znaxis is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill.
• Our total liability for any claim arising from a transaction is limited to the amount of the service fee we received for that transaction.

Our services are provided "as is" and "as available". Nothing in these Terms excludes liability that cannot be excluded under applicable law.

11. Indemnity

You agree to indemnify and hold Znaxis harmless from any claims, losses or costs (including reasonable legal fees) arising from your breach of these Terms, your violation of any law or third-party right, or any transaction you take part in.

12. Suspension and termination

We may suspend or end your access to our services at any time if you break these Terms, if we suspect fraud or illegal activity, or if required by law or by our payment processor. Transactions already in progress will be completed, cancelled or refunded according to these Terms.

13. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top shows when they last changed. Changes apply to transactions started after the update.

14. Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules. Any dispute with Znaxis that cannot be resolved informally will be brought in the state or federal courts located in the State of Delaware, and you consent to the jurisdiction of those courts.

15. Contact

Questions about these Terms can be sent to support@znaxis.space or through our Contact page. Znaxis Digital Services LLC, Delaware, United States.