Privacy Policy — Znaxis Digital Services

This Privacy Policy explains how Znaxis Digital Services LLC ("Znaxis", "we", "us" or "our"), a Delaware limited liability company, collects, uses and protects personal information when you use our escrow services, visit this website or contact our support team.

1. Information we collect

Contact details: your name and email address, and any messaging username you use to contact us.
Transaction details: the item being exchanged, the agreed price, the buyer and seller involved, delivery details, confirmations, and messages or evidence shared during a dispute.
Payment information: payments are processed by Stripe. Stripe collects your card details directly. We receive only limited information from Stripe, such as the payment status, amount, date, the card brand and the last four digits of the card. We never receive or store your full card number or security code.
Payout information: for sellers, the details needed to send the payout.
Technical information: basic data such as your IP address and browser type that our hosting provider records when you visit the website, used for security and to keep the site running.

2. How we use your information

To set up, process, complete or refund escrow transactions.
To communicate with you about your transaction and answer your questions.
To handle disputes between buyers and sellers.
To detect and prevent fraud, abuse and prohibited transactions.
To meet our legal, tax, accounting and regulatory obligations.

3. Payments through Stripe

All card payments are handled by Stripe, Inc., a PCI-DSS certified payment processor. Your card information is sent directly to Stripe and is governed by the Stripe Privacy Policy. Znaxis does not store any card data on its own systems.

4. How we share information

We do not sell your personal information, and we do not share it for advertising. We share information only when needed to provide the service:

with the other party to your transaction, limited to what is needed to complete it (for example, delivery details);
with Stripe, to process payments and refunds;
with service providers that host our website and email, under obligations to protect it;
with authorities, when required by law or to prevent fraud or harm.

5. Cookies

This website does not use advertising or tracking cookies. Stripe may use cookies on its own checkout pages for security and fraud prevention, as described in its own policies.

6. How long we keep information

We keep transaction records for as long as needed to provide the service, resolve disputes and meet our legal, tax and accounting obligations. When information is no longer needed, we delete it or make it anonymous.

7. Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS) and limited access to transaction data. No method of transmission or storage is completely secure, but we work to protect your data.

8. Your rights

You can ask us to:

tell you what personal information we hold about you and give you a copy;
correct information that is wrong or incomplete;
delete your personal information, except where we must keep it to complete an open transaction, resolve a dispute or meet a legal obligation.

To make a request, email support@znaxis.space from the email address you used with us. We reply within 24 hours and complete requests within 30 days.

9. International users

Znaxis is based in the United States and serves users around the world. By using our services, you understand that your information will be processed in the United States.

10. Children

Our services are not intended for anyone under 18, and we do not knowingly collect information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it last changed.

12. Contact

Znaxis Digital Services LLC, Delaware, United States. Email: support@znaxis.space. You can also reach us through our Contact page.