Refund & Cancellation Policy

Because Znaxis Digital Services LLC holds the buyer's payment in escrow until the transaction is complete, a buyer's money is protected until they confirm the delivery. This policy explains when a buyer can cancel, when a refund is given, and how refunds are paid. It forms part of our Terms of Service.

1. Full refund if the seller does not deliver

If the seller does not deliver the agreed digital asset or account access within the delivery period (24–48 hours from payment confirmation, or any longer period the buyer has agreed to in writing), the buyer is entitled to a full refund of the amount paid.

2. Cancellation before delivery

The buyer may cancel a transaction at any time before the seller has delivered. To cancel, email support@znaxis.space with the transaction details. Once the cancellation is confirmed, the buyer receives a full refund and the seller is notified that the transaction is closed.

A seller may also cancel before delivery, for example if the item is no longer available. In that case the buyer receives a full refund.

3. Problems after delivery: the 48-hour dispute window

After delivery, the buyer has 48 hours to check what was received and either confirm the transaction or open a dispute. A dispute can be opened if, for example:

• the asset or account was not delivered, or access does not work;
• the asset or account is materially different from what was agreed;
• the seller tries to recover or interfere with the account after delivery.

To open a dispute, email support@znaxis.space with the transaction details, a description of the problem and any evidence (such as screenshots). The funds stay frozen in escrow while we review the case. Depending on the evidence, we will refund the buyer in full, release the funds to the seller, or split the amount. The full dispute procedure is described in section 9 of our Terms of Service.

If no dispute is opened within 48 hours of delivery, the transaction may be treated as confirmed and the funds released to the seller.

4. No refund after completion

Once both the buyer and the seller have confirmed that the transaction is complete and the funds have been released to the seller, the transaction is final and no refund is available through Znaxis.

5. How refunds are paid

• Refunds are returned to the same payment method used for the original payment.
• Approved refunds are processed within 5–10 business days. The exact time it takes to appear on your statement depends on your bank or card issuer.
• Refunds are made in US dollars. Any currency conversion is handled by your bank or card issuer.
• When a refund is given under this policy, the buyer receives the full amount paid and Znaxis does not keep a service fee.

6. Chargebacks

If you have a problem with a transaction, please contact us first so we can resolve it quickly through this policy. Filing a chargeback for a transaction that was delivered as described and confirmed may lead to suspension of your access to our services.

7. Contact

For cancellations, refunds or disputes, email support@znaxis.space or visit our Contact page. We reply within 24 hours.